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You've got me. I think a lot of it has to do with lazy staff myself who just don't do the job they were hired for. Then again, my VA's so over whelmed with four major installations, numerous retirees and the main hospital at Ft. Sam Houston. Most of the time vets are referred to some local outpatient clinic, but that's after fighting with the VA for months at a time. Many of my friends have gotten to the point of giving up.
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