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No joke. Once when I was working at Blockbuster a woman came to the counter demanding a refund on Little Miss Sunshine because Steve Carel's character was gay and it offended her. I flat out laughed at her and said "Being a bigot does not entitle you to special treatment." She was furious. The manager agreed with me. She never came back and wasn't missed.
Another good one was this dumbass who wanted a refund because he thought Running with Scissors "Was not a comedy! That was a terrible story. I felt horrible after watching it." My response was "Welcome to the wonderful world of movie rental. Sometimes you won't be happy with your purchase." He was actually cool though. He laughed and said "I guess you've got a point".
I was famous there. The other employees took to calling me Randal after the character in Clerks. Good times.
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